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Frequently Asked Questions (FAQs)

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  • What services does rüa Living offer?
    rüa Living specializes in full-spectrum residential renovation services—including design, build, and furnish. Whether you're revamping a single room or transforming an entire property, we tailor each project to your lifestyle and vision.
  • Do you work on international projects?
    Yes. While we started in India, rua Living now delivers projects across the UAE, US, UK, Malaysia, and beyond—blending global quality with local insight.
  • What’s the difference between rüa Living and The Inside Story, India?
    rüa Living is the international brand identity of The Inside Story. While both reflect the same design philosophy and team, Rua Living caters specifically to clients outside India.
  • What is the process for a renovation project?
    Our unique 5-step process—Scope, Detail, Implement, Handover, and Review—ensures that every stage is transparent, collaborative, and quality-checked. For more details, please visit our 'Our Process' page.
  • Do you provide design-only or consultation services?
    Yes. If you already have a contractor or team in place, we’re happy to assist with just the design and drawings—or act as advisors during execution.
  • Where do you source materials and furnishings from?
    We source globally—from Italy to India, China, Malaysia, Italy to the UAE. Our long-standing supplier relationships allow us to offer high-quality materials at exceptional value.
  • How is rüa Living unique?
    rüa Living stands out by blending design sensibility, global reach, and personalized service. With over a decade of experience, we transform homes into reflections of your personality—crafted with meticulous care, clarity, and creativity.
  • Do you have your own in-house labor team for all services?
    We operate through a hybrid model. Core design, project management, and quality control are handled in-house. For specialized trades (e.g., electrical, plumbing, joinery), we work with a vetted network of contractors and craftsmen we’ve collaborated with for years—ensuring both flexibility and quality control.
  • How do you ensure quality if subcontractors are involved?
    Every project is overseen by our in-house team, including a dedicated project manager and site supervisor. We follow standardized checklists, milestone-based inspections, and client walkthroughs at key stages. Subcontractors are contractually bound to rua Living quality benchmarks.
  • Is it possible to use my own suppliers or contractors for certain parts of the project?
    Absolutely, we are open to collaborating with your chosen vendors or specialists. We will coordinate to ensure that the design, timelines, and quality are aligned. However, we may provide advice on compatibility or potential risks based on our past experiences.
  • What technologies are utilized in your renovation process?
    We utilize advanced design and project management technologies to guarantee precision, transparency, and efficiency. This includes 3D visualizations, virtual walkthroughs, and digital project dashboards to monitor progress, materials, and timelines. For our remote clients, we provide virtual consultations and live updates from the site.
  • Do you offer project documentation, and how can it be accessed?
    Yes, we provide detailed documentation including design drawings, material specifications, work schedules, and approval checklists. All documents are organized and shared digitally through our secure, client-accessible website, allowing you to track progress, decisions, and revisions at every stage. This documentation will be accessible for over a year after the project is completed.
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